TúYo.com - Help

Help

Frequently Asked Questions


Getting Started

	- How does TúYo Mobile work?
	- How do I check my balance?
	- How do I ''get'' TúYo?
	- How do I recharge my balance?
	- Where can I get a TúYo recharge card?

Features

	- What is the TúYo Phone Card Feature?
	- How do I use my Voicemail?
	- What are the short codes for my TúYo service?

Rate Plans

	- What are your domestic rates?
	- What is the ''Plan 10'' rate plan?
	- What is the ''Volume Plan'' rate plan?
	- How do I know what rate plan I have?
	- Are the International Long Distances rates the same?
	- Is there a connection fee with either rate plan?
	- How do I change my rate plan?
	- Do I lose my balance if I switch plans?
	- Will I be charged when I dial 411 on my TúYo phone for Directory Assistance?

How do I recharge my balance

How do I recharge my phone?

You can recharge your TúYo Mobile account by :

Purchasing online with a credit or debit card click here

Dialing #BUY (#289) or #MAS (#627) from your mobile phone

Will all my balance be available to me by using a Credit/Debit Card?

As a safety measure, the first time you recharge your TúYo Mobile balance with a credit or a debit card we will immediately make the first $25 available. Any amount above $25 will become available after processing, usually within a 24 hour period. This applies to each specific credit/debit card you use. For example if you have a MasterCard and you recharge $50 on it, we will make the first $25 available immediately, and the remaining $25 will be available after processing. This is only the first time you use your MasterCard. The following times that you use this same card to recharge your TúYo Balance the full amount will become immediately available.

What is Auto-Recharge?

TúYo makes it easy to keep your account balance recharged and ready for use by offering you an auto-recharge feature. You can register a credit card or debit card by calling Customer Service at 611. You can set your auto-recharge to happen when your account balance gets low. You select the dollar amount.

What Recharge Card denominations are available?

Recharge cards are available at at authorized retailers in $10, $20, and $50 increments.

How do I change my credit or debit card information?

You can change your credit card or debit card information on the My Account section of this website, or by calling 611 from your TúYo Mobile phone or 877-GET-TÚYO (877-438-8896) from a landline phone.

How do I change the auto-recharge amount?

You can change your automatic recharge amount on the My Account section of this website, or by calling 611 from your TúYo Mobile phone or 877-GET-TÚYO (877-438-8896) from a landline phone.