TúYo.com - Help

Help

Frequently Asked Questions


Getting Started

	- How does TúYo Mobile work?
	- How do I check my balance?
	- How do I ''get'' TúYo?
	- How do I recharge my balance?
	- Where can I get a TúYo recharge card?

Features

	- What is the TúYo Phone Card Feature?
	- How do I use my Voicemail?
	- What are the short codes for my TúYo service?

Rate Plans

	- What are your domestic rates?
	- What is the ''Plan 10'' rate plan?
	- What is the ''Volume Plan'' rate plan?
	- How do I know what rate plan I have?
	- Are the International Long Distances rates the same?
	- Is there a connection fee with either rate plan?
	- How do I change my rate plan?
	- Do I lose my balance if I switch plans?
	- Will I be charged when I dial 411 on my TúYo phone for Directory Assistance?

What is the ''Plan 10'' rate plan?

Plan 10 is TúYo Mobile?s newest rate plan. With Plan 10, your US domestic calls are only 10¢ per minute and your international calls are just 10¢ plus the international long distance rate to the country called per minute. With the new PLAN 10 you will pay a connection fee of 10¢ for each incoming and outgoing call. The Plan 10 rate plan is the default rate plan for all new activations. You can always change to the VOLUME Plan or PLAN 10 by dialing 611 from your TuYo handset.