TúYo.com - Help

Help

Frequently Asked Questions


Getting Started

	- How does TúYo Mobile work?
	- How do I check my balance?
	- How do I ''get'' TúYo?
	- How do I recharge my balance?
	- Where can I get a TúYo recharge card?

Features

	- What is the TúYo Phone Card Feature?
	- How do I use my Voicemail?
	- What are the short codes for my TúYo service?

Rate Plans

	- What are your domestic rates?
	- What is the ''Plan 10'' rate plan?
	- What is the ''Volume Plan'' rate plan?
	- How do I know what rate plan I have?
	- Are the International Long Distances rates the same?
	- Is there a connection fee with either rate plan?
	- How do I change my rate plan?
	- Do I lose my balance if I switch plans?
	- Will I be charged when I dial 411 on my TúYo phone for Directory Assistance?

What are the short codes for my TúYo service?

What is a short code?

A short code is a set of letters or numbers that will make it easier to use your TúYo Mobile service. Enter the short code and press Send.

Short Code	Application
611	Contact Customer Service (No airtime charges)
#SERV (#7378)	Contact Customer Service (No airtime charges)
#TÚYO (#8896)	Contact Customer Service (No airtime charges)
#BAL (#225)	Check your account balance (No airtime charges)
#BUY (#289)	Recharge your account
#MAS (#627)	Recharge your account
#FON (#366)	Find out your phone number
#TEL (#835)	Find out your phone number
#VM (#86)	Access your voicemail